Terms & Conditions

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("the Player", "User", "you") and winmr ("the Company", "we", "us", "our"), the operator of the online gaming platform accessible atwinmr.cam ("the Platform"). These Terms govern your access to and use of all services, games, content, and features made available through the Platform.

By registering an account, making a deposit, or accessing any game or service on the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety, together with ourPrivacy Policy and our Responsible Gambling Policy, each of which is incorporated herein by reference.

winmr is committed to providing Malaysian players — including those in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, and Shah Alam — with a fair, secure, and enjoyable online gaming environment. All transactions on the Platform are conducted in Malaysian Ringgit (MYR / RM) unless otherwise specified.

For the purposes of these Terms, the following definitions apply:

To register and maintain an Account on the Platform, you must satisfy all of the following eligibility requirements:

• You areat least 21 years of age. winmr strictly prohibits access by persons under 21 years old. This age restriction is non-negotiable and will be enforced through mandatory KYC verification.
• You are registering as an individual for personal, non-commercial use only. Corporate, syndicate, or proxy registrations are not permitted.
• You are not a current employee, director, officer, or immediate family member of a winmr employee involved in Platform operations or game management.
• You are accessing the Platform from a jurisdiction in which online gaming is not prohibited under applicable local law. You accept sole responsibility for verifying the legality of online gaming in your jurisdiction prior to registration.
• You have not previously had an Account suspended or permanently closed by winmr for breach of these Terms.
• You are not on any government, regulatory, or self-exclusion register that would prohibit your access to online gaming services.

Each Player is permitted to holdone Account only. winmr employs automated and manual systems to detect duplicate registrations. Where multiple accounts are identified as belonging to the same individual, all accounts beyond the first registered account will be closed and any balance or pending withdrawals associated with the duplicate accounts may be forfeited.

When registering, you agree to provide accurate, current, and complete information, including your full legal name as stated on your government-issued identification (MyKad or passport), a valid email address, and a valid Malaysian mobile number. You further agree to update your information promptly should it change.

You are solely responsible for maintaining the confidentiality of your username and password. You agree to notify winmr support immediately if you suspect that your login credentials have been compromised. winmr will not be responsible for any loss or damage arising from your failure to keep your credentials secure.

winmr strongly recommends enabling two-factor authentication (2FA) for your Account. This additional security layer significantly reduces the risk of unauthorised access.

The Platform supports the following deposit and withdrawal methods for Malaysian players: Touch'n Go eWallet, Boost, GrabPay, DuitNow, FPX (Financial Process Exchange), Maybank2u, CIMB Clicks, Public Bank Online, Hong Leong Connect, Bitcoin (BTC), and Tether (USDT/TRC-20). All transactions are processed in Malaysian Ringgit (MYR) unless a cryptocurrency option is selected, in which case conversion to MYR equivalent is applied at the prevailing market rate at the time of the transaction.

Minimum Deposit: RM30 for e-wallets; RM50 for online banking and FPX; cryptocurrency equivalent of RM30.

Minimum Withdrawal: RM50 for all methods. Maximum daily withdrawal limits apply per method and are displayed in the Cashier section of your Account.

All withdrawal requests are subject to identity verification (KYC). First-time withdrawals require the submission of a government-issued photo identification document. Withdrawals will only be paid to accounts or walets registered in the Player's own name. Third-party withdrawals are strictly prohibited.

winmr processes e-wallet withdrawals (Touch 'n Go, Boost, GrabPay) in under five minutes on average under normal operating conditions. DuitNow and FPX bank transfers are typically processed within 5–30 minutes. Direct bank wire transfers may take up to 60 minutes. These are operational targets and not contractual guarantees; processing times may vary during periods of high transaction volume or due to payment partner delays beyond our control.

winmr offers various promotional incentives including, but not limited to, welcome deposit bonuses, reload bonuses, cashback offers, free spins, and cryptocurrency deposit bonuses. Each promotion is governed by its own specific terms and conditions, which are published alongside the offer on the Platform. In the event of a conflict between those promotion-specific terms and these general Terms, the promotion-specific terms shall prevail in respect of that promotion only.

Unless otherwise stated in the relevant promotion's terms, the following general bonus conditions apply:

• Wagering Requirement: Bonus funds are subject to a minimum wagering requirement of 25x the bonus amount before any withdrawal may be requested.
• Game Contributions: Not all games contribute equally to wagering requirements. Live casino games typically contribute 10% of each wager. Slot games typically contribute 100%. Exact contribution rates are published on the Promotions page.
• Expiry: Bonus funds that are not used within 30 calendar days of being credited will expire and be removed from the Account without notice.
• One Bonus at a Time: Only one bonus may be active per Account at any given time. Players are advised to review the active bonus status before making a new deposit.
• Maximum Bet During Bonus Play: When Bonus Funds are active, the maximum permitted stake per round or bet is RM25 or 10% of the active Bonus Balance, whichever is lower. Bets exceeding this threshold during a bonus-active state may result in bonus forfeiture.
• Bonus Abuse: winmr reserves the right to cancel any bonus and void any associated winings where evidence of systematic bonus abuse, including the use of multiple accounts to claim the same offer, is identified.

All bets and wagers placed on the Platform are subject to the specific rules applicable to the relevant game or sporting market. These rules are accessible within the respective game interface or sports betting section. Players are responsible for familiarising themselves with these rules prior to placing any wager.

winmr reserves the right to void any bet where the stake was placed following the conclusion of the event or game round, where a technical error affected the odds or game outcome display, or where a manifest pricing error resulted in clearly eroneous odds being offered.

In the event of a dispute regarding the outcome of a game or wager, the Player must raise the dispute within 72 hours of the relevant game round or event concluding. Disputes submitted outside this window will not be investigated. To raise a dispute, Players should contact our support team via live chat, referencing the relevant transaction or game round ID.

In all cases of dispute, the records maintained by winmr's gaming system shall be considered authoritative, subject only to the outcome of any independent third-party audit conducted where required by the Company's licensing obligations.

The following conduct is strictly prohibited on the Platform and may result in immediate Account suspension, balance forfeiture, and reporting to relevant authorities:

• Collusion: Coordinating with other players to gain an unfair advantage in multiplayer games, including poker, live dealer, or any competitive format.
• Automated Betting Systems: Using bots, scripts, artificial intelligence, or any software to automate betting activity without prior written consent from winmr.
• Bonus Abuse: Systematically exploiting promotional offers through coordinated or multi-account strategies designed to circumvent the intended promotional mechanics.
• Fraudulent Payment Activity: Initiating chargebacks, reversals, or disputes with payment providers in bad faith after receiving gaming services. Any fraudulent chargeback may be referred to law enforcement.
• Money Laundering: Using the Platform to process, conceal, or legitimise proceeds derived from illegal activity. winmr is fully compliant with applicable Anti-Money Laundering (AML) regulations and will report suspicious transactions to relevant authorities.
• Identity Fraud: Registering an Account using false or third-party identity information, or allowing another individual to use your Account.
• Exploitation of Technical Errors: Deliberately exploiting software bugs, glitches, or mathematical errors in games for financial gain.

All content on the Platform — including but not limited to text, graphics, logos, game interfaces, software code, audio, and video — is the property of winmr or its licensed content providers and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to access and use the Platform solely for personal, non-commercial gaming purposes.

You may not copy, reproduce, distribute, publish, display, modify, create derivative works from, or commercially exploit any content from the Platform without the prior written consent of winmr. Any unauthorised use may constitute an infringement of copyright, trademark, or other intellectual property rights and may result in legal action.

To the fullest extent permitted by applicable law, winmr, its directors, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Platform, including but not limited to loss of revenue, loss of profits, loss of business or loss of data, even if winmr has been advised of the possibility of such damages.

The Platform is provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. winmr does not warrant that the Platform will be uninterrupted, error-free, or entirely secure.

winmr's total aggregate liability to you for any claim arising in connection with your use of the Platform shall not exceed the total amount deposited into your Account during the 90-day period immediately preceding the event giving rise to the claim.

winmr reserves the right to suspend or permanently close any Account at our sole discretion, with or without notice, in circumstances including but not limited to: breach of these Terms; failure to complete KYC verification within a reasonable timeframe; suspected fraudulent activity; evidence of prohibited conduct; or where required to do so by a regulatory authority or court order.

Upon closure of an Account for legitimate reasons unrelated to Player misconduct, any verified real-money balance remaining in the Account will be returned to the Player via the Player's registered withdrawal method. Bonus Funds and any winnings derived solely from Bonus Funds will not be returned unless winmr determines at its sole discretion that circumstances warrant an exception.

Players may voluntarily close their Account at any time by contacting our support team via live chat. Voluntary closure requests will be processed within 5business days. Any pending verified withdrawals will continue to be processed to completion.

winmr is committed to promoting responsible gambling across all of its services. We recognise that while the vast majority of our players engage with the Platform for entertainment purposes in a controlled manner, a minority may develop problematic gambling habits. We take this responsibility seriously.

The following responsible gambling tools are available to all registered Players through the Account dashboard:

• Deposit Limits: Daily, weekly, and monthly deposit caps configurable by the Player.
• Loss Limits: Caps on the maximum loss permitted within a defined period.
• Session Time Reminders: Notifications at configurable intervals during active play sessions.
• Cooling-Off Periods: Temporary account deactivation for periods ranging from 24 hours to 6 weeks.
• Self-Exclusion: Permanent exclusion from the Platform, processed immediately upon request and irevocable for a minimum of 6 months.

For players who require external support, the following organisations offer confidential assistance: Talian Kasih 15999 (Malaysia national helpline) and GamCare (international problem gambling support). These are text-only references; winmr does not endorse any external organisation's services and makes no representations regarding their availability.

Full details of winmr's responsible gambling framework are available on our Responsible Gambling page.

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which winmr holds its gaming licence. Any dispute arising out of or in connection with these Terms that cannot be resolved amicably between the parties shall be subject to the exclusive jurisdiction of the courts of the relevant licensing jurisdiction.

Nothing in this clause limits winmr's right to seek injunctive or other equitable relief in any court of competent jurisdiction to prevent actual or threatened infringement of our intellectual property rights or to protect against prohibited conduct as defined in these Terms.

winmr reserves the right to amend, update, or replace these Terms at any time. Where amendments are material, we will endeavour to provide at least 14 days' notice to registered Players via email or an on-Platform notification before the revised Terms take effect. Non-material amendments may take effect immediately upon publication on the Platform.

The "Last Reviewed" date displayed at the top of this page indicates when the Terms were most recently updated. Your continued use of the Platform following the effective date of any revision constitutes your acceptance of the updated Terms. If you do not agree to the revised Terms, you must cease use of the Platform and request Account closure.

If you have any questions, concerns, or requests relating to these Terms and Conditions, or any other aspect of the Platform, please contact the winmr support team through one of the following channels:

• Live Chat: Available 24/7 directly within the Platform. Average response time under5 minutes.
• Email: support@winmr.cam (plain text — not a clickable link). Email responses within 1–2 hours during business hours.
• WhatsApp: Available via the contact information displayed within the Platform. Support available in English, Bahasa Melayu, and Chinese.

For formal legal notices, please direct correspondence to the registered address of the operating entity as stated in the Platform's licensing documentation, accessible via the support team upon request.